Terms of service

 

Last updated: December 2025

Welcome to Grovora. By placing an order on our website, you agree to the following terms and conditions. These terms are designed to provide transparency regarding order processing, shipping, returns, cancellations, and customer responsibilities.

1. Order Information & Accuracy

Customers are responsible for ensuring that all order information—including name, phone number, delivery address, and product specifications—is accurate at the time of purchase.

Grovora is not responsible for delivery delays or failed deliveries caused by:

  • Incorrect or incomplete delivery information provided by the customer
  • The customer being unreachable at the time of delivery
  • Refusal to accept delivery

If an order is returned due to incorrect information, redelivery costs may apply.

2. Address Change Policy

For international freight shipments, delivery addresses cannot be modified once the order has entered shipping preparation or transit.
International logistics involve multiple carriers and customs checkpoints, making mid-transit address changes impossible.

Please review your shipping information carefully before completing your order.

3. Order Processing Time

All orders require 1–3 business days for processing before dispatch.
During high-volume periods or holiday seasons, processing time may be slightly longer.

4. Shipping & Delivery

Shipping times vary depending on destination, logistics availability, and customs processes.
Estimated delivery times for each region can be found on our Shipping Policy page.

Delays may occur due to:

  • Customs inspection
  • Port congestion
  • Weather conditions
  • Local courier limitations

Grovora will make reasonable efforts to support customers in resolving delivery-related issues.

5. Customs, Duties & Import Taxes

Depending on your destination country, import duties, VAT, or taxes may apply.
These charges are not included in product prices and are the responsibility of the customer unless otherwise stated in the Shipping Policy.

Failure to pay import duties may result in returned or destroyed parcels; such cases are the responsibility of the customer.

6. Returns & Refunds

Our Refund Policy provides full details on:

  • Eligible return situations
  • Procedures for reporting damaged or incorrect items
  • Refund timelines
  • Delivery guarantees

Please refer to the Refund Policy page for complete information.

7. Lost, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please notify us within 5 days of delivery with photos or videos of the issue.

Grovora will arrange:

  • A replacement, or
  • A full refund

We will cover all return shipping costs for damaged, defective, or incorrect items.

8. Cancellation Policy

Orders may be cancelled within 24 hours of purchase.

After an order has entered production or international freight processing, it cannot be cancelled because international shipments cannot be stopped or modified once logistics arrangements begin.

If you wish to cancel your order, please contact us immediately at support@Grovorastore.com.

9. Limitation of Liability

Grovora is not liable for delays or delivery failures caused by:

  • Customs inspection
  • Force majeure events
  • Logistics disruptions outside our control

However, if a delay or issue is determined to be the responsibility of Grovora or our logistics partners, we will assist the customer in obtaining compensation or a replacement in accordance with our Refund Policy.

10. Product Descriptions & Accuracy

We strive to provide accurate and complete product information.
However, variations in color, size, or finish may occur due to differences in lighting, materials, or production processes.

Such natural variations do not qualify as defects.

11. Contact Information

For any questions regarding these terms:

📧 Email: support@Grovorastore.com

We aim to respond as quickly as possible.